The Salesforce Service Cloud Unlimited Edition can help your organisation deliver the service your customers love. With this complete and connected platform, your service teams can:

– Support customers on their terms 24/7 with chatbots

– Eliminate the need for customers to stay in-app with notifications

– Empower customers to resolve issues on their own with self-service

Plus, it brings customer, field and employee service together in one place to engage customers across every channel.

Customer service is central to the customer experience, which has arguably experienced the most transformation and emphasis in recent years compared to other business functions. However, its future, like many departments, remains unpredictable.

Service organisations are leading strategic transitions in various industries, with leaders gearing up for ongoing changes and potential future disruptions amidst escalating customer demands and unpredictable economic circumstances.

Furthermore, this can uncover customer service satisfaction ratings of different employees.

– High performers within a company found their customer satisfaction at 42%

– Underperformers valued their customer satisfaction as fair or poor at 14%.

– Moderate performers with a satisfaction level of 44% are likely due to finding the balance between customer experience and customer service.

View the full report below to discover more about the relationship between customer relationships and customer satisfaction.